We are monitoring the negotiations between the European Union and the rest of the world and working on solutions that cause the least disruption to our customers.

The prices shown on our website exclude any Import VAT, Import Duty or Customs Administrative charges. Depending on where your order is being sent, Import taxes and duty charged will vary.

How will this affect you?

Nueces will continue to trade as normal, processing your orders from our Spain based warehouse. For our European clients, there will be no change to how you receive your Nueces orders.

What if I am a customer from an NON-EU country?

All orders will be shipped Delivery Duties Unpaid (DDU) and so orders shipped outside of the EU will be subject to custom taxes and/or duties. This means the customer is responsible for paying, or claiming back, any Import VAT and Import Duty due on receipt of their goods. We advise all customers outside the EU, and particularly within NON-EU countries, to check local customs tax and duties costs before making a purchases, as these must be paid to allow the goods to be released. 

Will I need to pay VAT on my order to an NON-EU country?

After 31st December 2020, depending on your location, you will be charged VAT in addition to Import Duty. All charges will need to be paid before the goods are released and are the responsibility of the receiver. 

If any applicable taxes/duties are not paid, and you (the customer) refuse to accept delivery causing the goods to be returned to us, then you (the customer) will have to pay the courier and any duty costs out of any refund we make to you. 

Can I cancel/amend my order?

Once your order is placed, we are unable to cancel it. Adding or removing items to your order once it has been placed, is solely at the discretion of NUECES and will likely incur additional cost. 

We will continue to monitor the situation and keep you updated accordingly, however, we kindly ask all customers to track the status of their shipments frequently during this time, using the tracking information provided in your shipment email.

Should you require any further assistance, please do not hesitate to get in touch with our Customer Relations team: [email protected]